Path to Change Counseling is supported by the secure, advanced health records system, Simple Practice. All clients will be required to register with the client portal in order to electronically review and complete forms pertaining to office policies and treatment related consents. 

SimplePractice is designed to be HIPAA-compliant, ensuring that health care providers can manage sensitive patient information securely. Here are some key points regarding its compliance:

1. Data Encryption: All data is encrypted both in transit and at rest to protect client information.
2. Secure Communication: The platform provides secure messaging and telehealth options that comply with HIPAA regulations.
3. Access Controls: Clinicians can manage user access and permissions to safeguard patient data.
4. Audit Trails: SimplePractice maintains logs of user activity to track access to sensitive information.
5. Business Associate Agreement (BAA): SimplePractice offers a BAA to its users, which is a requirement for HIPAA compliance when dealing with protected health information (PHI).

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We understand that life happens, and sometimes you need to cancel or reschedule. We kindly ask that you provide at least 24 hours' notice for cancellations or changes to your appointment. If notice is not given within this time frame, a cancellation fee may apply. Please contact us as soon as possible to make any changes to your scheduled sessions.

Path to Change clinicians are in-network providers for BCBS PPO, Aetna, Cigna, and United Healthcare. Clients can access necessary paperwork (superbills) for insurance reimbursement through their secure client portal on Simple Practice.

Depending on their employer's out-of-network coverage, clients may be reimbursed between 50% and 90% of session fees after meeting their deductible. Before your initial appointment, please contact your insurance provider to inquire about your specific reimbursement rate for outpatient psychotherapy with an out-of-network provider. 

Use the terminology: “Psychotherapy with Patient and/or Family Member” (CPT Code 90837) to get detailed information.

If you have any questions or concerns about our policies or paperwork, feel free to email or call your clinician.

Yes, absolutely! We use a secure online payment system to process invoices. Your payment details are encrypted, ensuring that your financial information is protected at all times. We accept a variety of payment methods, including credit and debit cards, and you will receive a confirmation receipt once your payment is successfully processed.

Protecting your privacy is of utmost importance to us. We follow strict confidentiality guidelines in compliance with HIPAA regulations. All of your personal and therapy-related information is stored securely, and only authorized personnel have access to it. Your information will never be shared without your explicit consent, except as required by law.